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PRODUCTS
Tailored payday loans for
financial needs. our requirements:
01
Be 21 years old and above
For financial law compliance.
02
Certified ID copy
This is only required for all first time clients.
03
3 month bank statement
It should be bank stamped and reflect the salary in it.
For returning clients, 1 month bank statement is fine.
04
Latest Payslip
Proof of official employment is mandatory for first-time clients.
Based on timeframe, might not be required for returning clients.
ABOUT
All about
Belsurance
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Outline the business's mission and core values. Describe the principles that drive its work and the standards it upholds. In a few words, explain the impact this business has had, or hopes to have, on its community and the world.
Tell readers how the business puts its users first. Emphasize how it looks out for them, finding solutions to meet their needs and keep them satisfied. Reassure prospective clients and customers that they won't regret choosing the business's services or products.
APPROACH
Our goal is to ensure that you have money when you need it.
We offer very fast and efficient ways to access our payday loans. Especially for returning clients.
HOW TO
How to apply
Website
The easiest way to apply for a loan is to use the application form on our website
Branch
Visit our branch, where a loan officer will help you complete your loan application.
Call Center
TESTIMONIALS
What our clients are saying
This is the space to share a review from one of the business's clients or customers.
Leah Yurfset
This is the space to share a review from one of the business's clients or customers.
Roy Gold
This is the space to share a review from one of the business's clients or customers.
Nela Yliuay
FAQ
You're probably
wondering...
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How do payday loans work?We offer payday loans between N$1,000 and N$3,000, generally due in full on your next pay date. These loans are designed purely for short-term use to help you in a financial emergency.
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Are loans available to business people?Unfortunately not. We only offer loans to people with permanent or temporary employment if the contract end date is before the loan maturity date.
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Can I apply for a payday loan on your website?Yes, you can apply for a payday loan on our website www.mastercreditnam.com.na.
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How can I repay the loan?You can repay the loan by making a bank transfer or visiting the nearest branch to pay by cash or card. Bank transfer Cash Card payment
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I am in a town with no branch. How can I apply?There are many other ways to apply for a loan with us. Apply online on our website www.mastercreditnam.com Call us or WhatsApp on 0816111467 Meet one of our direct sales agents Spot our branded mobile unit in your area (Follow us on Facebook @MasterCreditNam for routes)
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What identity documents do I need to apply for a loan?A National ID card and Passport (not expired) qualify as valid identity documents.
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How long does it take to process the loan?If you have all the documents in place, we will have your application approved the same day.
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What does your company do?Master Credit offers fast and affordable long term and short term loans to people employed in the private and government sectors.
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Do you assist students or self-employed people?Unfortunately not. We only offer loans to permanently employed people.
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I do not have one of the required documents. Can you make an exception?Unfortunately, we can't make an exception, and you need to submit all the required documents to apply.
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What are your working hours?Our branches are open Monday-Friday 08:00-17:00. Our call centre hours are Monday-Friday 07:00-18:00.
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How much is your interest rate?Master Credit always operates according to responsible and affordable lending principles. Our interest rates vary and are subject to credit history, affordability, and other relevant criteria. Please get in touch with us to learn more.
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What will happen next?We strive to provide excellent customer service and resolve our customer complaints as quickly and fairly as possible. If our investigation takes more time than expected, we will get in touch with you to inform you of escalation options. In any case, we will provide our final answer in five working days and explain the assessment process and the decisions we have made. We will do our best to resolve your complaint at the earliest opportunity and would ask you to provide a written confirmation that your claim has been addressed to your satisfaction.
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How to submit a complaint?We put our customers at the heart of everything we do. Your feedback is what helps us to improve our services and build a strong community. We are committed to make things right and resolve any issues you may have. Please let us know your questions, comments or complaints by submitting a request online or at the branch.
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How long will it take?Our complaint resolution process is anything but straightforward. We assure you that we investigate complaints fairly, diligently and promptly. Our team follows up with our customers to make sure they are satisfied. Sometimes we need more time or additional information, but we keep our customers up to date on the progress and measures of the complaint’s resolution. Depending on the level of resolution, the complaint is resolved within 24 hours, 48 hours or five working days.
